Refund Policy

Under South African consumer law, the cooling-off right that applies to certain electronic transactions does not extend to digital products that have been supplied and are capable of immediate use. Once a licence key has been sent to you, it is treated as delivered and consumed, so a change of mind is not on its own a ground for a refund.

This policy does not limit any right you may have under the Consumer Protection Act or the Electronic Communications and Transactions Act where those rights apply to your purchase.

• The licence key does not activate and cannot be made to work after reasonable troubleshooting with our support team.
• You were sent the wrong product or an incorrect key.
• Your payment was taken but no licence was ever delivered.
• A duplicate order was placed in error and the second key has not been used.

In these cases we will first offer a replacement key. If a working replacement cannot be supplied, we will refund the amount paid for the affected item to the original payment method.

• The key has been successfully activated and you have changed your mind.
• The product was bought for the wrong operating system, edition, device count or term — please check compatibility before ordering.
• Activation fails because of an unsupported, modified, pirated or previously non-genuine installation.
• You are unable to install the software due to hardware limitations or unrelated system faults.
• You did not provide the information we reasonably need to investigate the issue.

• Contact us through the support form within 14 days of delivery.
• Include your order reference, the email used at checkout, the product name, and a description or screenshot of the activation error.
• Work with us through the troubleshooting steps we suggest — most activation problems are resolved this way.
• If a refund is approved, it is processed to the original payment method through PayFast. Bank clearing times vary and are outside our control.

For subscription products, refunds apply to the current term only and are considered where the subscription could not be activated. Time already used may be deducted from any refund amount.