Contact & activation support
Whether you need help activating a key, tracking an order or picking the right edition, our team answers every message within one business day.
Support details
- uv@microstore.co.za
Order, delivery and billing questions - +27 60 382 8821
Call or WhatsApp — Mon–Fri, 09:00–18:00 SAST - Activation help
Step-by-step walkthroughs for Windows and Office - Replies within one business day
Typical response time for email and WhatsApp - Follow us
Facebook · Instagram
Frequently asked
- Are these licenses genuine?
- We supply genuine licence keys and check them before delivery. If a key does not activate, contact us and we will troubleshoot it, replace it, or refund the item as set out in our Refund Policy.
- How quickly is my key delivered?
- Please allow up to 12 hours after payment confirmation. Your delivery email includes the licence key or access details, download links and a step-by-step installation/activation guide.
- Can I move my license to a new PC?
- Retail licenses can usually be transferred after removing them from the old device. Contact us and we will walk you through it.
- What is your refund policy?
- If a licence cannot be activated after troubleshooting, we replace it or refund it. Full eligibility and exclusions are on our Refund Policy page.