Delivery & Digital Fulfilment

• Delivery is by email only. No physical goods, discs or packaging are dispatched.
• Every product delivery includes the applicable licence or access details, the relevant download link(s), and a step-by-step installation/activation guide.
• One-time keys (Windows and Office) are delivered as a licence key plus download and activation instructions.
• Subscription products (Microsoft 365 and VPN plans) are delivered as an activation key or account setup instructions, plus the relevant download links and usage guide.

• Orders are fulfilled only after PayFast confirms your payment.
• Please allow up to 12 hours for delivery. Many orders arrive sooner, but delivery depends on payment confirmation and any manual verification we need to perform.
• Orders placed outside business hours (Monday to Friday, 09:00–17:00 SAST) or on public holidays may take longer. We will contact you if a delay is expected.
• Instant EFT and card payments may take longer to confirm outside banking hours; delivery starts once confirmation is received.

You are responsible for entering a correct, working email address at checkout. Delivery is treated as complete once the licence email has been sent to the address supplied on the order.

• Check your spam, promotions and junk folders before contacting us.
• Corporate mail filters sometimes block licence emails — a personal address is often more reliable.
• If the address was entered incorrectly, contact us with your order reference and we will resend to the corrected address where we are able to verify the order.

Before purchasing, please confirm that the product matches your device, operating system version, edition, architecture (32-bit or 64-bit), and the number of users or devices you need. Product pages list the licence term, platform, and user or device count where applicable.

Upgrade keys require an existing genuine installation of the qualifying edition. macOS products require a supported version of macOS. We cannot accept responsibility for a purchase made for the wrong platform or edition, although we will always try to help you find a suitable alternative.

• Open your order confirmation page and use “Check status again” to refresh the payment status.
• Confirm the payment shows as completed in your PayFast receipt or bank statement.
• Contact us through the support form with your order reference and the email used at checkout.